Hello Enggrit,
We are a contentful company. There are numbers of the medium through which people reach us like ticket support, chat support, direct emails. Users are more keen to get answered quickly so they prefer other means of support. Hence, the community is less active. But our motto is to make it the best means of support for all our Users where they can find all the required answer without having to ask anyone.
We would like to appreciate your participation in the same.