Here are some troubleshooting ways to fix router not working. Restart your modem through My Account online, go to the internet services tab, scroll down to devices and select restart modem. Start troubleshooting which can take up to ten minutes. If still, Xfinity router Wi-Fi not working. ensure that your device is plugged in properly to a power source. Read more: https://connectrouter.com/xfinity-router-wifi-not-working/